Actionable Game Plan

•“Ultimately you get to the Net Promoter Score and that’s going to tell you whether you’re going to win or lose. Unlike a lot of diligence, which I think the management teams think is check-the-box and superfluous, this diligence is an actionable game plan for the management team post-close. It provides them meaty information that they can respond to and probably wouldn’t get from their customer on their own. There’s a level of candor and disarmament that occurs in this process that allows them to get a fairly unique view on how to win.”