It is well documented that one of the reasons most M&A deals fail is because of customer retention issues post-close. Our smartly-designed customer due diligence engagements use the Net Promoter Score® (NPS®) to assess the strength of customer relationships. But we go far beyond a single score, we also identify specific issues that have to be addressed in order to ensure accounts are retained post-close.
Accelerating Value Creation
A majority of post-close value creation (usually 60%) is derived from revenue growth. However, most post-close strategies are focused on securing operational efficiencies which, on average, only account for 20% of new value created. Our approach to customer due diligence provides insights to kick start top-line growth – the real driver of value creation. We do this by identifying opportunities for existing accounts to grow their share of wallet with the target company (improving the customer experience, identifying innovation opportunities, determining if the time is right to raise prices, etc.).
Also Suitable for Portfolio Companies
Our QofC® offering is built on the Voice of the Customer (VOC) methodology, which is a highly versatile tool for benchmarking customer satisfaction and uncovering opportunities to improve loyalty. This, over time leads to increases in market share.
Global Reach from the Heart of the Midwest
Based in Chicago, Strategex has managed 600+ engagements and has conducted research in over 70 countries and in more than 15 languages.