“I’ve used Strategex at two companies. They really partnered with us to simplify our organization, improve processes and drive results. They were great at helping us work through changes and build a better company.”

The strongest improvement we’ve made was teaching our people about the importance of top accounts. The most significant benefit is the organization is aware of the “voice of the customer.” With day-to-day pressures, it’s easy to lose sight of our critical customers. It was validated when the CEO of a top account personally thanked us for interviewing his team – it confirmed that asking for feedback is something customers appreciate.

“It’s transformational. When we started with Strategex, we were barely growing. After 80/20, we grew 2 points above our market — I don’t think we’d have taken the same path if we hadn’t embraced the work.”

“When Strategex presented their first data analysis, it was eye-opening. At the end, we saw quantifiable improvements and have a more engaged organization.”

“Good customer due diligence allows us to leverage some of the positive aspects of a company while surfacing competitive risks and exposures at the same time. We rely heavily on the Net Promoter Score which influences how we think about the potential for future market share gains and losses.”