Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one is looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize and make it right.

Do what’s best for the client, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Every day.

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the question and “we’re on it," as well as keeping those involved continuously updated on the status of outstanding issues.

Do what you say you’re going to do when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early, and agree on a new deliverable to be honored.

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”

It’s not about you. Be humble and don’t allow your ego or personal agenda to get in the way of doing what’s best for Strategex and our clients. Worrying about who gets the credit or taking things personally is counterproductive.

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

Listening is more than simply “not speaking." Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved and affected.

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.

Find ways to help clients become faster, better, and more effective. Understand their goals and be sure everything you do for them is aligned around helping them meet their objectives. Quite simply, if we don’t add value, there’s no reason for us to be involved. This includes both internal and external clients.

Be willing to do whatever it takes to accomplish the job…plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the ordinary from the extraordinary.

While we appreciate effort, we reward and celebrate results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.

Regularly reevaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently.

Our business is built on trust and trust is built on relationships. Get to know the key leaders at our clients, as well as your co-workers, on a more personal level. The better you know people, the more successful you can be in understanding and meeting their needs.

Missing just one detail can have an enormous impact on a project. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.

Be nimble, flexible, and adaptable. Go outside your current thinking or comfort zone, rather than hanging on to old ways of doing things. What got us here may not get us where we need to go. Be excited about the possibilities that change and growth bring.

We’re all responsible for and benefit from, the Strategex image and reputation. Consider how your actions affect our collective reputation and put your best foot forward. Be a proud ambassador for the company.

Innovation, improvement, and success don’t come from playing it safe. They come from a thoughtful and intentional willingness to try the unconventional and to ask “What if?” Try a new way. Think differently.

Healthy, vigorous debate creates better solutions. Debate concepts without making personal attacks. Push for the best solution, rather than your solution. Once a decision is made, however, get fully aligned by putting your complete support behind it.

Work from the assumption that positive intent is behind people’s actions and words. Set aside your own bias and give people the benefit of the doubt. This will give you the opportunity to listen generously and learn more about what others are thinking.

Make good decisions by relying primarily on facts and data, rather than solely on opinions or emotions. Be objective. Analyze the data and use this information to make better decisions.

While we take pride in our passion for excellence, make sure to have fun while doing the work that you do and share that joy with others. This will allow you to create positive energy and a positive mindset for everyone. Don’t take yourself too seriously and laugh every day.

Make sure all your actions, words, and attitudes support our culture. Treat people with respect, maintain a positive attitude, and add to the fun environment.