Invest in Relationships
Jackie Pergande explores #16 of our 25 fundamental values: "Invest in Relationships."
We put the “thought” in thought leadership. Some of the brightest minds in business share ideas and insights that will inspire the extraordinary.
The Hierarchy of Customer Needs, Explained
We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience.
...
The New Age of Risk, Diligence, & Growth
As the global economy heads into recession, investors are becoming more focused on identifying M&...
WATCH NOW: The Only KPI You Need
Start Making Improvements to Top and Bottom-line Performance. Strategex's 80/20 Profit + Growth Expe...
WATCH NOW: The CEO's Guide to Rebounding From Crisis Using 80/20
David Philippi presents a webinar that shows leaders how to navigate through the current economic vo...
Preparing the Customer Experience for a Post-Pandemic Economy
Are you poised to meet new needs and expectations? It is important to understand how your top custom...
WATCH NOW: Overcoming the Blindspot in B2B Due Diligence
In this recording, Strategex shows you how to use Customer Due Diligence to mitigate risk and accele...
Leadership Through Crisis: Tactical Management Advice to Navigate COVID-19
Over the past week, many clients have asked us what they can do to navigate their businesses through...
A Note From Strategex
At Strategex, we teach our clients to use data to focus on what is important. In times like this, we...
Best Practices in Customer Experience: The Two Hour Rule
Occasionally, we come upon a world-class CX program whose secret sauce is worth sharing. This is one...
Customer Experience Design: How to Develop the Ideal Customer Experience
Strategex has analyzed data from tens of thousands of Voice of the Customer in-depth interviews. We’...
Maximize Sale Prices with Customer Due Diligence
In today’s environment of long holding periods and record-high multiples, the use of third-party sel...
Strategex, LLC Expands its Private Equity Solutions to Include 80/20 Value Creation Consulting
Management consulting firm Strategex, LLC announced an expansion of its private equity solutions to ...
The Strategex Key Ratio: The KPI That Matters Most
The experts of Strategex’s 80/20 consulting practice developed the Strategex Key Ratio. The Stratege...
Who Cares About Culture? Customers Care. A Lot.
What kind of company growth do you want to have? What kind of company culture are you buying into?
Y...
Three Questions to Answer Before Raising Prices
Boosting topline revenue via price increases is one of the easiest ways to kickstart value creation ...
Customers Insights: The Next Big Topic to Bring to Your Board
Solid Customer Insights is the best way to truly understand what’s driving customer decisions about ...
Watch Now: Accelerate Value Creation with Customer Insights
Strategex Vice Presidents, Anthony Bahr and Kay Cruse demonstrate how two customer insight tools – 8...
Why NPS Can Be Misleading When it Comes to Customer Due Diligence
NPS is not perfect. The truth is that no single measurement is, especially when it comes to somethin...
An Easy Guide to Conducting Customer Insights Studies
The number of mentions of NPS (Net Promoter Scoring) in earnings calls ballooned from 5 mentions in ...
Customer Insights: Best Practices for Business-to-Business Companies
Strategex leaders explain the fundamentals of customer research. Our experts cover gaining intel on ...
5 Best Practices in Conducting Customer Due Diligence
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the la...
4 Ways to Turn a Profit on Secondary Buyouts
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the la...
5 Ways Tariffs are Impacting M&A Deals
Based on thousands of in-depth interviews with B2B decision makers, we have observed five ways that ...
5 Key Questions to Include in Customer Satisfaction Surveys
Asking the right questions is crucial to the success of any customer satisfaction survey. For studie...
Using a VOC Study to Support M&A Due Diligence
Expert Guide: Mergers & Acquisitions 2018
The High Value of Taking Customer Due Diligence to the Next Level in A \u201cBuy and Build\u201d Environment
5 Steps to Building a Customer-Centric Business Model
How Customer Due Diligence Led to a 30% Reduction in Offer Price
10 Questions to Ask Every Acquisition Target
Top 5 Tips for Improving Your NPS Score
Facing the M&A Challenge - One Key to Success: Customer Intimacy
Five Steps to Gain the Most from Your Voice of the Customer Study
6 Secrets of a Successful VOC (Hint: It’s Not About Research)
Do Long Holds in Private Equity Reduce Value Overall?
The Loyalty Ladder - Evolving from Vendor to Partner
How to Grow a New Acquisition with Customer Feedback
4 Steps to Strengthen Brand Equity
B2B Customer Surveys: 10 Mistakes to Avoid
Media Mention: Forbes | What To Do When Your Business Sucks Too Much
CEO Peter Philippi Gives an 80/20 Executive Perspective on C-SuiteTV
Peter Philippi, Strategex founder and Chairman, talks on Executive Perspectives Live about applying ...
Employee Satisfaction: The Key to Happy Customers?
M&A Activity Is at an All-Time High\u2014 So Are the Risks
With 80/20, Everybody Wins
Getting Started with 80/20: Quick, Easy and Very Revealing
You just need to take a simple, quick inventory of your clients in terms of the revenues they bring ...
Net Promoter Scoring: A New Gauge on Company Performance
Finding Hidden Profit Through Quad Analysis
Two of the most valuable and revealing tools that we use routinely in our
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team