NPS: Stop Doing It Wrong
Understanding the Net Promoter Score (NPS) and how it is incorrectly being used to support B2B M&...
Is NPS Dead?
Net Promoter Score (NPS) is still a useful tool, but by itself, it’s no better than a beauty contest...
Practice Blameless Problem-solving
Mary Johnson explores #7 of 25 fundamentals: Practice Blameless Problem-solving
WATCH NOW: The 80/20 Magic Formula, A Webinar
How to succeed in business with one equation. A webinar that covers the key to business (and life) s...
The Fastest Way to Earn Your Earnout
Structured earnouts in M&A have become commonplace during Covid. Question is, how do sellers hit...
To Cut or Not to Cut Products
The topic of product rationalization is hotly debated and widely discussed right now. Many companies...
Analyzing Churn During SaaS Due Diligence
Maximize the odds of successful SaaS acquisitions by going beyond traditional churn and loyalty metr...
Unveiling Our Refreshed Brand
Behind the scenes of our elevated look and website.
My Summer with Strategex
Strategex's Summer Intern examines his experience in the marketing department and beyond.
Pay Attention to the Details
Mike Potempa explores #17 of 25 fundamentals: Pay Attention to the Details
Invest in Relationships
Jackie Pergande explores #16 of our 25 fundamental values: "Invest in Relationships."
The Hierarchy of Customer Needs, Explained
We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team