The Most Profitable CX

Strategex's Customer Experience (CX) programs are designed for a B2B clientele. We combine 80/20 with customer insights to improve your customer experience. Our CX strategies build upon insights across the B2B customer journey to turn customers into evangelists.

After 20+ years, and thousands of engagements, we've learned some universal truths: When you amplify the voice of the customer, you amplify your bottom line. Top customers require a VIP experience. Creating the right experience for the right customer results in profitable growth.

Identifying the right customers

Our CX strategies are radical. We focus on growing profit, not revenue.

Our customer insights and customer experience programs concentrate on top profit-driving accounts. We're market leaders in customer research and we use that experience to help you fully-understand your top customers. Then, we make you obsessed with them, and them obsessed with you. It's that mutual obsession that drives EVERYTHING: loyalty, growth, bottom-lines.

When it comes to customer insights, we've got 20 years of experience. Our competitors often deliver customer data on a random set of survey respondents. Instead, we focus on top customers to provide insights behind the right metrics. We guide you to use that intelligence to transform customer success, revenue, and profitability.

Using the right insights and the right metrics

Our team of CX experts provides fast, actionable B2B customer experience strategies. Our CX strategies are informed by your customer insights, company and financial data, and internal stakeholders. We deliver a framework to enhance your customer experience, gain competitive intelligence, and discover opportunities for growth.

Delivering an exceptional experience

When it comes to designing CX programs, our mantra is simple: Treat Top Accounts Exceptionally Well. We work to make sure every person in your organization is customer-obsessed and responsible for delivering an exceptional CX to your top accounts. We help you segment your customers, design loyalty programs, stream-line product offerings, and more.