Our process helps to mitigate customer concentration, identifies accounts at-risk and develops a post-close value-creation roadmap. In 15% of our studies, our VOC DD has impacted either the value of the deal or even the decision to purchase the asset.
Mitigating the Risk of Customer Concentration
Accelerating Value Creation through Innovation
Maximizing Sale Prices
Meet The Experts
All of our engagement managers have 15+ years of research and consulting experience, and they will be actively involved with your project from start to finish.
Senior Project Manager
Executive Interviewers, Not Telemarketers.
On average, our researchers have 10 years of B2B interviewing experience. All have undergraduate degrees (and most have advanced degrees) – but the real test is passing our three-month executive interviewing training course.
A Better Way To Conduct Customer Diligence
- Client / Strategex develops questionnaire
- Target company indicates top accounts to include and announces survey initiative to customers.
- Research team trained
- In-House research team conducts in-depth, probing 20-30 minute phone interviews
- Project management produces twice-weekly status reports, highlighting key data
- Data Analyzed
- Summary Report of findings includes identified at-risk accounts, future revenue outlook, strategic opportunities and reccomendations / follow-up actions