The KPI That Matters Most
Your guide to designing a profitable customer experience.
Watch the webinar!
In this recording, Strategex's 80/20 and Customer Experience Experts, David Bemoras and Sharon Kottke share how 80/20 methodology is used to design and deliver a profitable CX. They outline the common CX failures that erode revenue and profits, and how to correct them. Plus, they reveal actionable strategies that improve loyalty, growth, and the bottom line.
Gain an understanding of 80/20 and how it's changing the CX game for major B2B manufacturers.
- How to prevent/correct common CX failures
- How to deliver a superior customer experience in the B2B space
- How to dramatically improve profitable revenue growth
- Where and how to focus resources and effort to build stronger, “stickier” customer relationships
- How to prevent attrition with critical customers
- How to monetize the “trapped profit potential” in your customer portfolio