Strategex's Customer Experience (CX) programs are designed for a B2B clientele. We combine 80/20 with customer insights to improve your customer experience. Our CX strategies build upon insights across the B2B customer journey to turn customers into evangelists.
After 20+ years, and thousands of engagements, we've learned some universal truths: When you amplify the voice of the customer, you amplify your bottom line. Top customers require a VIP experience. Creating the right experience for the right customer results in profitable growth.
Our CX strategies are radical. We focus on growing profit, not revenue.
Our customer insights and customer experience programs concentrate on top profit-driving accounts. We're market leaders in customer research and we use that experience to help you fully-understand your top customers. Then, we make your company obsessed with them, and them obsessed with you. It's that mutual obsession that drives EVERYTHING: customer engagement, loyalty, growth, and bottom-lines.
When it comes to customer experience, we've got 20 years of experience. Our competitors often deliver customer data on a random set of survey respondents. Instead, we focus on top customers to provide insights behind the right metrics. We guide you to use that intelligence to transform customer success, revenue, and profitability
Customer success is vital in today’s world. We will help you develop a culture of customer intimacy and engagement with your most important customers. In return, you'll enjoy loyalty, a higher share of wallet, and growth.
Amid current economic conditions, leaders know that major customer pain points are price, lead times, and product availability. Yet, the number one customer need is engagement. Our playbook allows your team to improve engagement so that you can deliver customer success.
Delivering customer success can grow revenues by 20-30%.
Our customer experience strategies help B2B companies:
When it comes to designing CX programs, our mantra is simple: Treat Top Accounts Exceptionally Well. We work to make sure every person in your organization is customer-obsessed and responsible for delivering an exceptional CX to your top accounts. We help you segment your customers, design loyalty programs, stream-line product offerings, and more.
Strategex Customer Insights help you assess and improve the customer experience, gain competitive intelligence, and discover opportunities for growth.
We've been a market leader in Customer Insights for 20+ years. We use in-depth customer interviews to discover:
All of our work starts with a deep-dive into quantitative and qualitative data. Strategex uses data to customize our approach, determine areas for improvement, develop data-driven CX programs, and measure results.
Our data analysis is robust and focuses on:
When it comes to designing CX programs, our mantra is simple: Treat Top Accounts Exceptionally Well. We will help you develop a playbook to drive NPS to 100 at top accounts – and create raving fans.
We work with you to develop a CX strategy founded on customer insights and focused on results.
We help you:
Customer Experience must be integrated, not isolated. Everyone in your organization is responsible for delivering exceptional Customer Experience. We will train you and your team in our proven process.
In-depth training sessions provide attendees with an understanding of strategy and a complete blueprint of its execution. You will energize your team with a strong foundation in CX and your strategy.
Our custom training sessions are facilitated by veteran leaders and include:
We partner with you and your team to execute your new CX strategy. We will regularly meet with your business leaders and SMEs to review and address status, progress, problems, and performance.
Your team will partner with our team to execute new strategies that drive measurable, profitable market share growth.
We deliver:
Our clients are Strategex evangelists. Check out their testimonials.
The strongest improvement we’ve made was teaching our people about the importance of top accounts. The most significant benefit is the organization is aware of the “voice of the customer.” With day-to-day pressures, it’s easy to lose sight of our critical customers. It was validated when the CEO of a top account personally thanked us for interviewing his team – it confirmed that asking for feedback is something customers appreciate.
“I’ve used Strategex at two companies. They really partnered with us to simplify our organization, improve processes and drive results. They were great at helping us work through changes and build a better company.”
“We evaluated the targeted customers from the Strategex project, and in the past 12-month period, their performance and the orders they placed paid for the project itself.”
“When Strategex presented their first data analysis, it was eye-opening. At the end, we saw quantifiable improvements and have a more engaged organization.”
Thank you for your expertise and insights, which have been instrumental in our mission to create a better experience for our customers!
Customer Insights coupled with data analysis tell us what needs to be done; our 80/20 tools provide the framework for getting it done.
We don't provide traditional CX. We provide revolutionary CX. We are different because
We do this by incorporating 80/20 methodology — a transformative business methodology that eliminates complexity and drives profitable growth.
Contact us to see how we can help your business today.
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