Home Background Image

You Haven’t Completed M&A Due Diligence Until You Know a Target’s Material Margin

Arrow Green

WATCH NOW: Building Customer-Centric Growth Strategies - A Webinar with The American Marketing Association

Arrow Green

Insights to Ignite Winning Strategies.

Insight Photos

An Easy Guide to Conducting Customer Insights Studies

The number of mentions of NPS (Net Promoter Scoring) in earnings calls ballooned from 5 mentions in ...
Arrow Green
Insight Photos

Customer Insights: Best Practices for Business-to-Business Companies

Strategex leaders explain the fundamentals of customer research. Our experts cover gaining intel on ...
Arrow Green
Insight Photos

Top 5 Tips for Improving Your NPS Score

Almost everyone we meet grapples with this question: how should we set our annual targets for NPS im...
Arrow Green
Insight Photos

Five Steps to Gain the Most from Your Customer Insights Study

After gathering and assessing unfiltered feedback from your customers, you followed the five steps t...
Arrow Green
Insight Photos

The Loyalty Ladder - Evolving from Vendor to Partner

According to our Customer Experience/Customer Insights research spanning more than 20,000 interviews...
Arrow Green
Insight Photos

B2B Customer Surveys: 10 Mistakes to Avoid

Ten simple tips to improve the effectiveness of your next B2B customer survey.
Arrow Green
Insight Photos

5 Steps to Building a Customer-Centric Business Model

This article shares 5 critical steps in building a customer-centric strategy to propel productivity,...
Arrow Green
Insight Photos

6 Secrets of a Successful CX Study (Hint: It’s Not About Research)

Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS) hav...
Arrow Green
Insight Photos

4 Steps to Strengthen Brand Equity

What makes one brand more valuable than another? When it comes to defining brand equity, that is the...
Arrow Green
Insight Photos

Employee Satisfaction: The Key to Happy Customers?

Arrow Green
Insight Photos

Net Promoter Scoring: A New Gauge on Company Performance

Arrow Green
Blue Circle 03
Oval Copy 3Oval Copy 3
Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

Arrow Green Meet the Team