The Evolution of Customer Service to Customer Success
Customer success doesn’t come easily. But customer success can be achieved with alignment, focus, an...
Customer Experience in a Time of Disruption
Focusing on creating the right experience for the right customers will result in profitable growth.
...
WATCH NOW: The Secret to Customer Success for Manufacturers
Learn about current customer trends in manufacturing and the top drivers of excellent customer exper...
Supply Chain: The Key to Customer Success
The Manufacturers Alliance published a recent article by Strategex's Sharon Kottke and Marc Fooksman...
WATCH NOW: Improve CX Using 80/20
Learn how to correct common CX failures, and deliver a profitable customer experience.
How to Fire Your Customers
Best practices for firing your customers.
No, we’re not joking – tips to help you fire your custome...
New and Improved Customer Insights
80/20 provides a laser focus on who to interview in customer insights studies. The 80/20 toolkit ide...
Decision-Making Takes Guts
According to Harvard Business, more than half of Americans rely on their gut to decide what to belie...
Delivering a Digital CX for Top Accounts
Customer Experience is about delivering what the customers need, when they need it, in the most prof...
Robinhood is its Own Worst Enemy
The GME short squeeze and its aftermath have reminded us of something we all know but often forget: ...
Is NPS Dead?
Net Promoter Score (NPS) by itself is no better than a beauty contest.
The Hierarchy of Customer Needs, Explained
We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team