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Insights

The KPI That Matters Most

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The Hierarchy of Customer Needs, Explained

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Insights to Ignite Winning Strategies.

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Is NPS Dead?

Net Promoter Score (NPS) by itself is no better than a beauty contest.
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The Hierarchy of Customer Needs, Explained

We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
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Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

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