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Leadership and Change with 80/20

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Recession Strategy, Part II

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Insights to Ignite Winning Strategies.

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Inflation's Pressure

How does inflationary pressure affect manufacturers? If your prices are too low, you risk losing mon...
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Recession Strategy, Part II

Part II of a series... An interview with business leaders who prevailed befor...
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Recession Strategy, Part I

Don't panic; we've got you...An interview with business leaders who prevai...
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The Evolution of Customer Service to Customer Success

Customer success doesn’t come easily. But customer success can be achieved with alignment, focus, an...
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Customer Experience in a Time of Disruption

Focusing on creating the right experience for the right customers will result in profitable growth. ...
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WATCH NOW: The Secret to Customer Success for Manufacturers

Learn about current customer trends in manufacturing and the top drivers of excellent customer exper...
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Supply Chain: The Key to Customer Success

The Manufacturers Alliance published a recent article by Strategex's Sharon Kottke and Marc Fooksman...
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WATCH NOW: Improve CX Using 80/20

Learn how to correct common CX failures, and deliver a profitable customer experience.
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How to Fire Your Customers

Best practices for firing your customers. No, we’re not joking – tips to help you fire your custome...
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New and Improved Customer Insights

80/20 provides a laser focus on who to interview in customer insights studies. The 80/20 toolkit ide...
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Decision-Making Takes Guts

According to Harvard Business, more than half of Americans rely on their gut to decide what to belie...
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Delivering a Digital CX for Top Accounts

Customer Experience is about delivering what the customers need, when they need it, in the most prof...
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Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

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