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WATCH NOW: Harvesting Customer Intel for the Ultimate Growth Strategies

Learn how to grow new and existing accounts using 80/20 and targeted customer studies.

Five Questions to Improve a Manufacturing Account Manager's Performance

Kay Cruse reveals the five questions that every Strategic Account Manager should ask at their next a...

Inflation's Pressure

How does inflationary pressure affect manufacturers? If your prices are too low, you risk losing mon...

Recession Strategy, Part II

Part II of a series... An interview with business leaders who prevailed befor...

Recession Strategy, Part I

Don't panic; we've got you...An interview with business leaders who prevai...

The Evolution of Customer Service to Customer Success

Customer success doesn’t come easily. But customer success can be achieved with alignment, focus, an...

Customer Experience in a Time of Disruption

Focusing on creating the right experience for the right customers will result in profitable growth. ...

WATCH NOW: The Secret to Customer Success for Manufacturers

Learn about current customer trends in manufacturing and the top drivers of excellent customer exper...

Supply Chain: The Key to Customer Success

The Manufacturers Alliance published a recent article by Strategex's Sharon Kottke and Marc Fooksman...

WATCH NOW: Improve CX Using 80/20

Learn how to correct common CX failures, and deliver a profitable customer experience.

How to Fire Your Customers

Best practices for firing your customers. No, we’re not joking – tips to help you fire your custome...

New and Improved Customer Insights

80/20 provides a laser focus on who to interview in customer insights studies. The 80/20 toolkit ide...