New and Improved Customer Insights
80/20 provides a laser focus on who to interview in customer insights studies. The 80/20 toolkit ide...
Decision-Making Takes Guts
According to Harvard Business, more than half of Americans rely on their gut to decide what to belie...
Delivering a Digital CX for Top Accounts
Customer Experience is about delivering what the customers need, when they need it, in the most prof...
Robinhood is its Own Worst Enemy
The GME short squeeze and its aftermath have reminded us of something we all know but often forget: ...
Is NPS Dead?
Net Promoter Score (NPS) by itself is no better than a beauty contest.
The Hierarchy of Customer Needs, Explained
We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
Preparing the Customer Experience for a Post-Pandemic Economy
Are you poised to meet new needs and expectations? It is important to understand how your top custom...
Best Practices in Customer Experience: The Two Hour Rule
Occasionally, we come upon a world-class CX program whose secret sauce is worth sharing. This is one...
CX Design: Develop the Ideal Customer Experience
Strategex has analyzed data from tens of thousands of Voice of the Customer in-depth interviews. We’...
Who Cares About Culture? Customers Care. A Lot.
What kind of company growth do you want to have? What kind of company culture are you buying into?
Y...
Three Questions to Answer Before Raising Prices
Boosting topline revenue via price increases is one of the easiest ways to kickstart value creation ...
Customers Insights: The Next Big Topic to Bring to Your Board
Solid Customer Insights is the best way to truly understand what’s driving customer decisions about ...
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team