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Leadership and Change with 80/20

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WATCH NOW: How to Put Lean on Steroids

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Insights to Ignite Winning Strategies.

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Robinhood is its Own Worst Enemy

The GME short squeeze and its aftermath have reminded us of something we all know but often forget: ...
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Is NPS Dead?

Net Promoter Score (NPS) by itself is no better than a beauty contest.
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The Hierarchy of Customer Needs, Explained

We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
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Preparing the Customer Experience for a Post-Pandemic Economy

Are you poised to meet new needs and expectations? It is important to understand how your top custom...
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Best Practices in Customer Experience: The Two Hour Rule

Occasionally, we come upon a world-class CX program whose secret sauce is worth sharing. This is one...
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CX Design: Develop the Ideal Customer Experience

Strategex has analyzed data from tens of thousands of Voice of the Customer in-depth interviews. We’...
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Who Cares About Culture? Customers Care. A Lot.

What kind of company growth do you want to have? What kind of company culture are you buying into? Y...
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Three Questions to Answer Before Raising Prices

Boosting topline revenue via price increases is one of the easiest ways to kickstart value creation ...
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Customers Insights: The Next Big Topic to Bring to Your Board

Solid Customer Insights is the best way to truly understand what’s driving customer decisions about ...
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An Easy Guide to Conducting Customer Insights Studies

The number of mentions of NPS (Net Promoter Scoring) in earnings calls ballooned from 5 mentions in ...
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Customer Insights: Best Practices for Business-to-Business Companies

Strategex leaders explain the fundamentals of customer research. Our experts cover gaining intel on ...
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B2B Customer Surveys: 10 Mistakes to Avoid

Ten simple tips to improve the effectiveness of your next B2B customer survey.
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Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

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