Why NPS Can Be Misleading When it Comes to Customer Due Diligence
NPS is not perfect. The truth is that no single measurement is, especially when it comes to...
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An Easy Guide to Conducting Customer Insights Studies
The number of mentions of NPS (Net Promoter Scoring) in earnings calls ballooned from 5 mentions in...
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Customer Insights: Best Practices for Business-to-Business Companies
Strategex leaders explain the fundamentals of customer research. Our experts cover gaining intel on...
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5 Best Practices in Conducting Customer Due Diligence
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the...
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4 Ways to Turn a Profit on Secondary Buyouts
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the...
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5 Ways Tariffs are Impacting M&A Deals
Based on thousands of in-depth interviews with B2B decision makers, we have observed five ways that...
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5 Key Questions to Include in Customer Satisfaction Surveys
Asking the right questions is crucial to the success of any customer satisfaction survey. For...
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Expert Guide: Mergers & Acquisitions 2018
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The High Value of Taking Customer Due Diligence to the Next Level in A Buy and Build Environment
We’ve been able to validate that the strength of the relationship between a target company and its...
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5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel...
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How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence...
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Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS...
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Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.