5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel...
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How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence...
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Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS...
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Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best...
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Five Steps to Gain the Most from Your Customer Insights Study
After gathering and assessing unfiltered feedback from your customers, you followed the five steps...
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6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS)...
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Do Long Holds in Private Equity Reduce Value Overall?
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The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000...
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Using a Customer Insights Study to Support M&A Due Diligence
According to Gary Arakelian, Managing Director with Stevenson & Company in Evanston, Illinois,...
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How to Grow a New Acquisition with Customer Feedback
As a new buyer, you’re likely sorting fact from fiction, trying to understand how the business is...
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4 Steps to Strengthen Brand Equity
What makes one brand more valuable than another? When it comes to defining brand equity, that is...
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B2B Customer Surveys: 10 Mistakes to Avoid
Ten simple tips to improve the effectiveness of your next B2B customer survey.
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Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.