6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS) hav...
Do Long Holds in Private Equity Reduce Value Overall?
The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000 interviews...
Using a Customer Insights Study to Support M&A Due Diligence
According to Gary Arakelian, Managing Director with Stevenson & Company in Evanston, Illinois, “...
How to Grow a New Acquisition with Customer Feedback
As a new buyer, you’re likely sorting fact from fiction, trying to understand how the business is pe...
4 Steps to Strengthen Brand Equity
What makes one brand more valuable than another? When it comes to defining brand equity, that is the...
B2B Customer Surveys: 10 Mistakes to Avoid
Ten simple tips to improve the effectiveness of your next B2B customer survey.
Media Mention: Forbes | What To Do When Your Business Sucks Too Much
In a business context, the 80/20 principle is pretty simple: Approximately 80 percent of a company’s...
CEO Peter Philippi Gives an 80/20 Executive Perspective on C-SuiteTV
Peter Philippi, Strategex Founder and Chairman, talks on Executive Perspectives Live about applying ...
Employee Satisfaction: The Key to Happy Customers?
M&A Activity Is at an All-Time High...And So Are the Risks
With 80/20, Everybody Wins
80/20 is the one tool that has proven over and over again to be the catalyst for generating higher p...
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team