Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best M&...
Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS im...
How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence on...
5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel productivity,...
The High Value of Taking Customer Due Diligence to the Next Level in A Buy and Build Environment
We’ve been able to validate that the strength of the relationship between a target company and its c...
Expert Guide: Mergers & Acquisitions 2018
With 80/20, Everybody Wins
80/20 is the one tool that has proven over and over again to be the catalyst for generating higher p...
M&A Activity Is at an All-Time High...And So Are the Risks
Employee Satisfaction: The Key to Happy Customers?
Getting Started with 80/20: Quick, Easy and Very Revealing
You just need to take a simple, quick inventory of your clients in terms of the revenues they bring ...
Net Promoter Scoring: A New Gauge on Company Performance
Finding Hidden Profit Through Quad Analysis
Two of the most valuable and revealing tools that we use routinely in our
Meet The Experts
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Meet the Team