WATCH NOW: Improve CX Using 80/20
Learn how to correct common CX failures, and deliver a profitable customer experience.
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David Philippi: Dad, Son, and CEO
Even though David holds the title of Chief Executive Officer, he is much more than that. David...
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How to Fire Your Customers
Best practices for firing your customers.
No, we’re not joking – tips to help you fire your...
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New and Improved Customer Insights
80/20 provides a laser focus on who to interview in customer insights studies. The 80/20 toolkit...
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Taking Customer Due Diligence to the Next Level — Here’s How
It’s no surprise that the most successful investors start thinking about strategies to accelerate...
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WATCH NOW: The Essential Guide to 80/20 for Manufacturers
Manufacturers are adapting to new challenges in CX, supply chains, and inventory as a result of...
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Strategex Announces Global Expansion
Strategex, the premiere 80/20 and CX management consultancy, announced the opening of a new office...
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Decision-Making Takes Guts
According to Harvard Business, more than half of Americans rely on their gut to decide what to...
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The Eight Deadly Sins of Manufacturing
"If the goal is to be a world-class manufacturer, the all-important first step is "keeping the ball...
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How Successful Companies Emerged From a Year of Discontent
One year after the COVID-19 epidemic changed the course of everything, companies that built...
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Rooting for Chicago, and Against Alden’s Tribune Bid
"As a consultant to the private-equity industry who believes in the power of free markets, this...
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Delivering a Digital CX for Top Accounts
Customer Experience is about delivering what the customers need, when they need it, in the most...
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Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.