How to Grow a New Acquisition with Customer Feedback
As a new buyer, you’re likely sorting fact from fiction, trying to understand how the business is pe...
Using a Customer Insights Study to Support M&A Due Diligence
According to Gary Arakelian, Managing Director with Stevenson & Company in Evanston, Illinois, “...
The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000 interviews...
Do Long Holds in Private Equity Reduce Value Overall?
6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS) hav...
Five Steps to Gain the Most from Your Customer Insights Study
After gathering and assessing unfiltered feedback from your customers, you followed the five steps t...
Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best M&...
Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS im...
How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence on...
5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel productivity,...
The High Value of Taking Customer Due Diligence to the Next Level in A Buy and Build Environment
We’ve been able to validate that the strength of the relationship between a target company and its c...
Expert Guide: Mergers & Acquisitions 2018
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Meet the Team