CEO Peter Philippi Gives an 80/20 Executive Perspective on C-SuiteTV
Peter Philippi, Strategex Founder and Chairman, talks on Executive Perspectives Live about applying ...
Media Mention: Forbes | What To Do When Your Business Sucks Too Much
In a business context, the 80/20 principle is pretty simple: Approximately 80 percent of a company’s...
B2B Customer Surveys: 10 Mistakes to Avoid
Ten simple tips to improve the effectiveness of your next B2B customer survey.
4 Steps to Strengthen Brand Equity
What makes one brand more valuable than another? When it comes to defining brand equity, that is the...
How to Grow a New Acquisition with Customer Feedback
As a new buyer, you’re likely sorting fact from fiction, trying to understand how the business is pe...
Using a Customer Insights Study to Support M&A Due Diligence
According to Gary Arakelian, Managing Director with Stevenson & Company in Evanston, Illinois, “...
The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000 interviews...
Do Long Holds in Private Equity Reduce Value Overall?
6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS) hav...
Five Steps to Gain the Most from Your Customer Insights Study
After gathering and assessing unfiltered feedback from your customers, you followed the five steps t...
Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best M&...
Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS im...
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