5 Ways Tariffs are Impacting M&A Deals
Based on thousands of in-depth interviews with B2B decision makers, we have observed five ways that ...
5 Key Questions to Include in Customer Satisfaction Surveys
Asking the right questions is crucial to the success of any customer satisfaction survey. For studie...
Expert Guide: Mergers & Acquisitions 2018
The High Value of Taking Customer Due Diligence to the Next Level in A Buy and Build Environment
We’ve been able to validate that the strength of the relationship between a target company and its c...
5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel productivity,...
How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence on...
Top 5 Tips for Improving Your NPS Score
Almost everyone we meet grapples with this question: how should we set our annual targets for NPS im...
Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best M&...
Five Steps to Gain the Most from Your Customer Insights Study
After gathering and assessing unfiltered feedback from your customers, you followed the five steps t...
6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS) hav...
Do Long Holds in Private Equity Reduce Value Overall?
The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000 interviews...
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Meet the Team