Best Practices in Customer Experience: The Two Hour Rule
Occasionally, we come upon a world-class CX program whose secret sauce is worth sharing. This is one...
CX Design: Develop the Ideal Customer Experience
Strategex has analyzed data from tens of thousands of Voice of the Customer in-depth interviews. We’...
Maximize Sale Prices with Customer Due Diligence
In today’s environment of long holding periods and record-high multiples, the use of third-party sel...
10 Questions to Ask Every Acquisition Target
According to a 2015 industry study by McKinsey & Company, companies with the best M&A result...
Strategex, LLC Expands its Private Equity Solutions to Include 80/20 Value Creation Consulting
Management consulting firm Strategex, LLC announced an expansion of its private equity solutions to ...
The KPI That Matters Most
The experts of Strategex’s 80/20 consulting practice developed the Strategex Key Ratio™. The Strateg...
Who Cares About Culture? Customers Care. A Lot.
What kind of company growth do you want to have? What kind of company culture are you buying into?
Y...
Three Questions to Answer Before Raising Prices
Boosting topline revenue via price increases is one of the easiest ways to kickstart value creation ...
Customers Insights: The Next Big Topic to Bring to Your Board
Solid Customer Insights is the best way to truly understand what’s driving customer decisions about ...
Watch Now: Accelerate Value Creation with Customer Insights
Strategex Vice Presidents, Anthony Bahr and Kay Cruse demonstrate how two customer insight tools – 8...
Why NPS Can Be Misleading When it Comes to Customer Due Diligence
NPS is not perfect. The truth is that no single measurement is, especially when it comes to somethin...
An Easy Guide to Conducting Customer Insights Studies
The number of mentions of NPS (Net Promoter Scoring) in earnings calls ballooned from 5 mentions in ...
Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.
Meet the Team