Why NPS Can Be Misleading When it Comes to Customer Due Diligence
NPS is not perfect. The truth is that no single measurement is, especially when it comes to...
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Customer Insights: Best Practices for Business-to-Business Companies
Strategex leaders explain the fundamentals of customer research. Our experts cover gaining intel on...
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5 Best Practices in Conducting Customer Due Diligence
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the...
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4 Ways to Turn a Profit on Secondary Buyouts
Secondary buyouts (SBOs) have been on the rise over the last two decades, and even more so in the...
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5 Ways Tariffs are Impacting M&A Deals
Based on thousands of in-depth interviews with B2B decision makers, we have observed five ways that...
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5 Key Questions to Include in Customer Satisfaction Surveys
Asking the right questions is crucial to the success of any customer satisfaction survey. For...
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Expert Guide: Mergers & Acquisitions 2018
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The High Value of Taking Customer Due Diligence to the Next Level in A Buy and Build Environment
We’ve been able to validate that the strength of the relationship between a target company and its...
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5 Steps to Building a Customer-Centric Business Model
This article shares 5 critical steps in building a customer-centric strategy to propel...
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How Customer Due Diligence Led to a 30% Reduction in Offer Price
We recently worked with a multibillion-dollar packaging company to conduct customer due diligence...
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Facing the M&A Challenge - One Key to Success: Customer Intimacy
According to a recent global industry study by McKinsey & Company, companies with the best...
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Do Long Holds in Private Equity Reduce Value Overall?
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Meet The Experts
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