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Insights

The KPI That Matters Most

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The Hierarchy of Customer Needs, Explained

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Insights to Ignite Winning Strategies.

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Is NPS Dead?

Net Promoter Score (NPS) by itself is no better than a beauty contest.
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NPS: Stop Doing It Wrong

Understanding the Net Promoter Score (NPS) and how it is incorrectly being used to support B2B M&...
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Practice Blameless Problem-solving

Mary Johnson explores #7 of 25 fundamentals: Practice Blameless Problem-solving
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WATCH NOW: The 80/20 Magic Formula, A Webinar

How to succeed in business with one equation. A webinar that covers the key to business (and life) s...
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The Fastest Way to Earn Your Earnout

Structured earnouts in M&A have become commonplace during Covid. Question is, how do sellers hit...
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To Cut or Not to Cut Products

The topic of product rationalization is hotly debated and widely discussed right now. Many companies...
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Analyzing Churn During SaaS Due Diligence

Maximize the odds of successful SaaS acquisitions by going beyond traditional churn and loyalty metr...
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Unveiling Our Refreshed Brand

Behind the scenes of our elevated look and website.
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My Summer with Strategex

Strategex's Summer Intern examines his experience in the marketing department and beyond.
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Pay Attention to the Details

Mike Potempa explores #17 of 25 fundamentals: Pay Attention to the Details
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Invest in Relationships

Jackie Pergande explores #16 of our 25 fundamental values: "Invest in Relationships."
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The Hierarchy of Customer Needs, Explained

We have taken Maslow’s Hierarchy of Human Needs and applied its principles to Customer Experience....
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Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

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