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NPS: Stop Doing It Wrong

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Transform Business. Gain Focus. The Tool That Reveals Everything.

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Insights to Ignite Winning Strategies.

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Decision-Making Takes Guts

According to Harvard Business, more than half of Americans rely on their gut to decide what to belie...
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The Eight Deadly Sins of Manufacturing

"If the goal is to be a world-class manufacturer, the all-important first step is "keeping the ball ...
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How Successful Companies Emerged From a Year of Discontent

One year after the COVID-19 epidemic changed the course of everything, companies that built resilien...
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Rooting for Chicago, and Against Alden’s Tribune Bid

"As a consultant to the private-equity industry who believes in the power of free markets, this soun...
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Delivering a Digital CX for Top Accounts

Customer Experience is about delivering what the customers need, when they need it, in the most prof...
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The Essential Guide to 80/20 for Manufacturers

Manufacturers are adapting to new challenges in CX, supply chains, and inventory as a result of COVI...
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An Interview with Carmelle Giblin

How Carmelle Giblin shattered the glass ceiling and rose to leadership on her own terms.
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What Bumble's IPO Means For Women In Private Equity

There’s a long-overdue reckoning underway in the business world as employers recognize their respons...
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How a Private Equity Firm Saved an Easy $6M

In this 5-minute micro session, you will learn a secret to building better valuation models. Anthony...
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NPS: Stop Doing It Wrong

Not all NPS scores are the same. Anthony Bahr explains the Net Promoter Score (NPS) and how it is in...
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Transform Business. Gain Focus. The Tool That Reveals Everything.

Marc Fooksman explains the quartiles, the first step in 80/20 as a business methodology....
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Robinhood is its Own Worst Enemy

The GME short squeeze and its aftermath have reminded us of something we all know but often forget: ...
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Meet The Experts

Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.

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