Five Steps to Gain the Most from Your Customer Insights Study
After gathering and assessing unfiltered feedback from your customers, you followed the five steps...
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6 Secrets of a Successful CX Study (Hint: It’s Not About Research)
Companies that have successfully raised their satisfaction ratings and Net Promoter Scores (NPS)...
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Do Long Holds in Private Equity Reduce Value Overall?
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The Loyalty Ladder - Evolving from Vendor to Partner
According to our Customer Experience/Customer Insights research spanning more than 20,000...
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Using a Customer Insights Study to Support M&A Due Diligence
According to Gary Arakelian, Managing Director with Stevenson & Company in Evanston, Illinois,...
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How to Grow a New Acquisition with Customer Feedback
As a new buyer, you’re likely sorting fact from fiction, trying to understand how the business is...
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4 Steps to Strengthen Brand Equity
What makes one brand more valuable than another? When it comes to defining brand equity, that is...
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B2B Customer Surveys: 10 Mistakes to Avoid
Ten simple tips to improve the effectiveness of your next B2B customer survey.
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Media Mention: Forbes | What To Do When Your Business Sucks Too Much
In a business context, the 80/20 principle is pretty simple: Approximately 80 percent of a...
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CEO Peter Philippi Gives an 80/20 Executive Perspective on C-SuiteTV
Peter Philippi, Strategex Founder and Chairman, talks on Executive Perspectives Live about applying...
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Employee Satisfaction: The Key to Happy Customers?
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M&A Activity Is at an All-Time High...And So Are the Risks
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Meet The Experts
Great work begins with great talent. Our experts have an average of more than 30 years of experience in successful leadership. They've grown multi-million dollar organizations. They've worked in nearly every industry from industrial manufacturing to consumer goods to software-as-a-service, and beyond. Now, they're ready to guide you to transformative results.